Returns & Exchanges

RETURN POLICY
In accordance with current consumer and e-commerce regulations, customers have the right to request a return within 14 calendar days from receiving their order.
To be eligible for a return, products must be in perfect condition, unused, with original tags attached, and in their original packaging.
Returns will not be accepted for products that are:
  • Used, washed, or damaged by the customer.
  • Customized or made to order.
  • Not returned in the same condition in which they were delivered.
RETURN PROCESS
To request a return, customers must contact:
contact@unbearablegirl.com
including:
  • Order number
  • Full name
  • Reason for the return
Once the return is approved, instructions for shipping the product back will be provided.
SHIPPING COSTS
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is defective or there was a shipping error.
REFUNDS
Once the returned product has been received and inspected, the refund will be processed using the same payment method used for the purchase within a maximum period of 14 calendar days.
The owner reserves the right to withhold the refund until the products have been received or proof of shipment has been provided.
DEFECTIVE PRODUCTS
If the customer receives a defective or incorrect product, they must notify:
contact@unbearablegirl.com
within 48 hours of receiving the order.
In such cases, return and replacement shipping costs will be covered by the owner.